Frequently Asked Questions
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A toll road requires motorists by law to pay a fee known as a 'toll' to drive on that road or motorway.
In Australia, all toll roads are electronically tolled. There are no cash tollbooths.
By setting up an electronic Tag or Pass Account you can drive through toll collection points without stopping and your toll will be automatically charged to your Account. You can set up a pass up to 30 days before you travel or up to 3 days after you travel on a NSW toll road.
There are ten toll roads in NSW:
- Sydney Harbour Bridge
- Sydney Harbour Tunnel
- Hills M2 Motorway
- M5 South-West Motorway
- Westlink M7 Motorway
- Eastern Distributor
- Cross City Tunnel
- Lane Cove Tunnel
- Military Road E-Ramp
- WestConnex New M4
There are two toll roads in Victoria:
There are six toll roads in Queensland:
- Gateway Motorway
- Logan Motorway
- Airport Link M7
- Clem 7 Tunnel
- Go Between Bridge
- Legacy Way
You can calculate the cost of your tolls by using the interactive toll calculators for toll roads across Australia:
- New South Wales - www.sydneymotorways.com
- Victoria - www.eastlink.com.au | www.citylink.com.au
- Queensland - www.govia.com.au
|NSW toll road||Distance||Direction charged||Toll type||Payment Accepted|
|Sydney Harbour Bridge||1.1km||Southbound||Time of day tolling|
|Sydney Harbour Tunnel||2.3km||Southbound||Time of day tolling|
|Hills M2 Motorway||21km||Both directions||Flat rate|
|M5 South-West Motorway||22km||Both directions||Flat rate|
|Westlink M7 Motorway||40km||Both directions||Distance based|
|Eastern Distributor||6.0km||Northbound||Flat rate|
|Cross City Tunnel||2.1km||Both directions||Flat rate|
|Lane Cove Tunnel||3.6km||Both directions||Flat rate|
|Military Road E-Ramp||Both directions||Flat rate|
|WestConnex new M4||7.5km||Both directions||Distance based|
Time of Day tolling is based on the time at which you travel. If you travel outside the peak period, you will pay a lower toll.
Tolls only apply to southbound travel on the Sydney Harbour Bridge or Sydney Harbour Tunnel.
|From 6:30am - 9:30am||$4|
|From 9:30am - 4pm||$3|
|From 4pm - 7pm||$4|
|From 7pm - 6:30am||$2.5|
|Weekends and Public Holidays||Cost|
|From 8am - 8pm||$3|
|From 8pm - 8am||$2.5|
A Tag is a physical product that is fitted to the windscreen of your car. Your Tag will beep as you drive through the toll collection point and will automatically deduct the toll charge from your Tag Account. All Australian issued electronic Tags will work on all Australian toll roads.
We offer two Tag products, the E-Toll Tag and the Easy Toll Tag. These Tag products are most suitable if you are a regular user of toll roads.
We have one casual travel Pass called eMU (Electronic Motorway User) Pass. Our eMU Pass is a 'virtual' tolling product that links your vehicle's Licence Plate to the Pass, allowing you to pay for travel on Sydney toll roads for up to 30 days. When you drive through the toll collection point your vehicle's Licence Plate will be photographed and matched to your Pass. You will be charged a Vehicle Matching Fee (for each toll trip) plus the cost of each toll you drive through. The cost of the Vehicle Matching Fee may vary by toll road but is currently $0.75 per trip, the cost of the tolls you use plus the Vehicle Matching Fee will be charged to your nominated Bank Account or credit card. The card you nominate must be valid for at least the next three months after the date you establish the Pass.
Our eMU Pass can be set up 30 days before or up to 3 days after you travel on a Sydney toll road. Find out more. If you also wish to travel in Queensland or Victoria you will need to apply for a temporary Pass arrangement in the State in which you wish to travel.
The type of vehicle you drive will determine the toll you pay on toll roads where class based tolling applies. Currently all Sydney toll roads have class based tolling EXCEPT the Sydney Harbour Bridge and Sydney Harbour Tunnel where a set toll applies. When you set up a Tag or Pass Account you will be asked to specify the type of vehicle (class) you will be using.
|Car or Motorcycle
|For NSW registered vehicles less than 2.8m high, with no more than
|Truck or Bus
|For NSW registered vehicles higher than 2.8m and/or have more than
Note, some toll roads also set a 'Class 3' toll rate for Victorian and Queensland registered light commercial vehicles. Generally these commercial vehicles have dimensions similar to a two axle rigid truck with a gross vehicle mass of between 1.5 tonnes and 4.5 tonnes.
If you are towing another vehicle such as a trailer, caravan or boat you will need to register the Licence Plate and State of Registration for both the vehicle AND the vehicle being towed. The toll charge is applied to the vehicle with an engine unless specified otherwise.
If purchasing a Pass online, you will need to purchase two eMU Passes at a cost of $1.50 each, one for your vehicle and an additional Pass for the vehicle being towed (e.g. caravan or trailer). The total cost will be $3.00.
If purchasing a Pass through a Service NSW Centre or NSW Registry or by phone, the start-up fee is $3.30. This fee will cover both your vehicle and the vehicle you are towing.
If purchasing a Pass from a participating petrol station or retail outlet the cost of $5.95 will cover both your vehicle and the vehicle you are towing.
When you drive through a toll collection point you will be charged only one Vehicle Matching Fee plus the applicable toll charge.
You will need an active Tag correctly mounted on the windscreen of the vehicle You do not need a Tag for a vehicle being towed, but make sure you have your Licence Plate of both the vehicle and the vehicle being towed on your Tag Account.
Note: Ensure you only have one Tag in your vehicle when you travel on toll roads to avoid multiple charges resulting from each Tag being detected.
There are three types of RMS E-Toll Tags. They serve the same purpose and can be used on all Australian toll roads. The Tags are fitted slightly differently and make different sounds when passing through toll points. Click on the Tag fitting sheet or the web video below to see how to fit these Tags correctly in your vehicle.
Which tag do I have?
|Vehicle type||Tag design 1||Tag design 2||Tag design 3|
There are three types of RMS E-Toll Tags with a new model introduced in October 2016. The tag sounds differ depending on which tag you have.
If your tag is working properly, you will hear one of these three sounds as you pass a toll point.
|Toll recorded, enough credit||<blip, blip> or <beep> or <beep>|
If your tag makes no sound or a sound different to the three shown above, please call us on 13 18 65 or visit a Service NSW Centre or NSW Registry .
If your Tag does not beep when you pass through a toll collection point there may be a problem with your Tag. Check the Tag fitting sheet for your Tag design to make sure your Tag is fitted correctly. If the problem persists call 13 18 65, or visit a Service NSW Centre or NSW Registry with your Tag. If the Tag is faulty due to low battery or a technical fault, your Tag may be replaced free of charge.
To ensure that you do not receive a Toll Notice if your Tag fails to be read at a tolling point, please ensure that you add your vehicle's Licence Plate to your Tag Account. You can do this online at myetoll.com.au, by calling us on 13 18 65 or at any Service NSW Registry or NSW Registry
If you receive a Toll Notice, you can pay the notice using your Tag Account and Tag number and you will not be charged the Toll Notice Administration Fee. You will instead be charged a Toll Notice Transfer Fee which is less than the Toll Notice Administration Fee. Please ensure that your Tag Account has sufficient funds to cover the Toll Notice(s) you intend to pay and top up your Account if necessary. Toll Notices that are paid using a Tag Account without sufficient funds to cover the amount being paid will result in the Toll Notice(s) remaining unpaid. Unpaid Toll Notices may continue to attract additional Administration Fees and may escalate for collection activity.
If you place your order:
Online or by phone - Tags will be sent free of charge by registered mail. In most cases, you should receive your Tag within 3 business days providing we have successfully received funds from your nominated Bank Account or credit card. If you are choosing a direct debit payment option, a Direct Debit form must be completed, signed and returned to us before we can begin the Account opening process and despatch your Tag.
It is important you register your email address with us so you can receive email notifications if banking has failed or alternatively, you can OPT IN for SMS message notifications.
In a Service NSW Centre or NSW Registry - Your Account will be opened immediately and the Tag(s) issued to you on over the counter. The Tag Account will be active once we have successfully received funds from your nominated Bank Account or credit card. Please allow 48 hours for your Account to be active before you drive on a toll road to avoid receiving Toll Notices.
Yes. You can swap a Tag between vehicles of the same class. The Tag must be mounted to the windscreen and the additional vehicles Licence Plate must be recorded on the Account prior to driving on an Australian toll road.
Additional Tag mounting brackets are available from any Service NSW Registry or NSW Registry or may be ordered on line at myetoll.com.au or by calling us on 13 18 65.
No. You can only use one Tag in one vehicle at any one time. The Tag must be mounted to the windscreen of the vehicle. If there are two Tags in the vehicle at the time of travel, you will be charged the toll charge for both Tags. The toll charges will appear on your next E-Toll Transaction statement.
There is no limit to the number of Tags which you may have on your E-Toll Account.
Please advise us immediately to prevent unauthorised tolling transactions being charged to your Account or Toll Notices being issued. You will remain liable for any toll charges debited to your Account up until you advise us that the Tag has been lost or stolen.
If the Tag is stolen then please obtain a Police Event Number for the theft. If you have a Police Event Number you may not be charged Non-Return Tag Fee
The Tag remains the property of RMS E-Toll and the Tag must not be damaged or defaced.
If the Tag is damaged then your Tag Security Deposit may be forfeited or a Non-Return Tag Fee may apply.
Tag is damaged or not working? Post your Tag to: E-Toll Business Operations PO BOX 1447 Parramatta NSW 2124 Or call us on 13 18 65, or visit a Service NSW Centre or NSW Registry with your Tag.
If the Tag is faulty due to low battery or a technical fault, the Tag may be replaced free of charge.
If the Tag is damaged, defaced or indicates that it has been tampered with, your Tag Security Deposit may be forfeited. If you require a replacement Taga $40 Tag Security Deposit will be debited from your E-Toll Tag Account for the new Tag.
For Easy Toll Tag Account a $40 Non-Return Tag Fee will be charged to your Account.
Tag is lost or stolen - Log on to myetoll.com.au and click on the 'Manage my Account' option and select 'Tags and Vehicles'. You can then select the Tag number you want to report as lost or stolen. You can also notify us by calling 13 18 65 or visit a Service NSW Centre or NSW Registry. When reporting the Tag as lost or stolen, it will not be removed from your Account until you advise us that it cannot be recovered at which time your Tag Security Deposit may be forfeited and you may need to pay the $40 Security Deposit for a replacementTag.
Post your Tag to: E-Toll Business Operations PO BOX 1447 Parramatta NSW 2124 Or alternatively, you can return your Tag to your nearest Service NSW Centre.
In accordance with the Terms and Conditions, the Tag remains the property of RMS. If the old tag is not returned, your tag security deposit (where a deposit has been paid) may be forfeited. Where a deposit has not been paid, a non-return tag fee may apply.
If you find a Tag, please return it to your nearest Service NSW Centre or NSW Registry.
If you sell your vehicle you need to remove the Tag from the vehicle prior to the sale to prevent unauthorised toll charges being applied to your Account and incurring a Non-Return Tag Fee. You will remain liable for any toll charges up until you advise us that your vehicle has been sold or disposed of.
You can use the same Tag in your new vehicle. To request a free of charge bracket for your new car call us on 13 18 65, visit a Service NSW Centre or NSW Registry or go online to myetoll.com.au.
If you sell your vehicle or buy a new vehicle you need to advise us immediately to prevent unauthorised tolling transactions being charged to your Account. We will remove the old vehicle Licence Plate and add the new Licence Plate.
If you are intending to drive through a toll point after collecting your new vehicle, please install the Tag and add the Licence Plate before you travel to ensure you do not receive a Toll Notice.
To remove your Licence Plate from your Account, log on to myetoll.com.au and click on the 'Manage my Account' option and select 'Tags and Vehicles'.
If you would like to use your vehicle interstate you can set up a Tag Account with us or apply for a temporary Pass arrangement in the State in which you wish to travel.
You can view interactive toll calculators for toll roads across Australia:
- New South Wales - www.sydneymotorways.com
- Victoria - www.eastlink.com.au | www.citylink.com.au
- Queensland - www.govia.com.au
Taxi drivers and Hire Cars: the eMU Pass will not work on the SACL Motorways at Sydney Airport as a physical Tag is required to open the boom gate.
You can set up an eMU Pass in a few minutes online at myetoll.com.au ($1.50 start-up fee applies). Our eMU Pass can be set up 30 days before or up to 3 days after you travel on a Sydney toll road. Set up an eMU Pass
Alternatively, you can set up an eMU Pass by calling us on 13 18 65 or visiting a Service NSW Centre or NSW Registry ($3.30 start-up fee applies).
The eMU Pass is available for $5.95 from participating petrol stations and retail outlets. You will be provided with an Account activation number and you can activate the eMU Pass before, during or up to 3 days after travelling on a Sydney toll road. There is no expiry on the activation number, so you can purchase an eMU Pass in advance, and then activate your eMU Pass when you are ready to travel on a Sydney toll road. Find your nearest outlet.
You will need to provide us with your:
- Travel start and end dates (and hire start and end time if it is a hire vehicle)
- Valid credit card details (must be valid for at least three months from the date you set up the Pass)
- Vehicle Licence Plate Number and State of Registration
- Valid email address
- Mobile Phone Number
Note: If you incorrectly enter your Licence Plate details your Pass will not work and you will receive Toll Notices. Please ensure you enter the correct details at the time of set-up. Refunds are not available for incorrectly entered Licence Plate details or incorrect travel dates/times.
Only one vehicle Licence Plate can be registered on our eMU Pass. Multiple Passes can be purchased for additional vehicles or vehicles you are towing.
If you are towing another vehicle such as a trailer, caravan or boat you will need to purchase two eMU Passes, one for your vehicle and an additional Pass for the vehicle being towed (e.g. caravan or trailer).
When you drive through a toll collection point you will be charged one video processing fee plus the applicable toll charge.
If purchasing online an additional eMU Pass is required to be registered for a start-up fee of $1.50 to cover the vehicle you are towing.
If purchasing through a Service NSW Centre or NSW Registryor by phone, the $3.30 start-up fee will cover both your vehicle and the vehicle you are towing.
If purchasing an eMU Pass from a participating petrol station or retail outlet the cost of the $5.95 Pass will cover both your vehicle and the vehicle you are towing.
As you drive through the toll collection point your vehicle's Licence Plate will be photographed and matched to your eMU Pass. A $0.75 cent Vehicle Matching Fee to manually match the image of your plate to your Pass will be charged to your credit card in addition to any toll charges incurred.
You pay the Pass registration fee upfront when you set-up an eMU Pass. The tolls and Vehicle Matching Fees will be charged to your credit card on an ongoing basis during the Pass period, with a final collection approximately 22 days after the nominated end date of your Pass. You will receive an itemised statement once a successful payment has been collected.
If banking fails, you will receive notification via email or SMS and a non-payment fee will apply. Ensure you have sufficient funds in your Account to cover the cost of the tolls and the Vehicle Matching Fees for the roads you intend to use.
You can update any details registered on your eMU Pass prior to the Pass start date/time by calling us on 13 18 65. If you need to change the details after the start date/time of the Pass you will need to call us on 13 18 65 to cancel the existing Pass and set-up a new Pass.
Update your eMU Pass duration - You can update the travel end date/time providing your eMU Pass is still active and the total travel duration does not exceed 30 days. Call us on 13 18 65 to update your eMU Pass duration.
Cancel your eMU Pass - You can cancel your eMU Pass by calling us on 13 18 65. There is no fee to cancel your eMU Pass; however, we are unable to refund the start-up fee that you paid and you will be liable for any tolls and charges that are incurred up to one hour after the Pass cancellation.
The ERider Account is designed to provide reduced toll costs for travel on the Sydney Harbour Bridge and Sydney Harbour Tunnel only. A quarterly fee covers the cost of these tolls. You can also use the Account to travel on other Australian toll roads if you maintain funds in the Account to cover the cost of the tolls you use. The Quarterly Fee does NOT cover the cost of tolls on other toll roads.
No. With any of our products, motorcyclists do not need to carry a physical Tag. Your Licence Plate is photographed at toll collection points and matched back to your ERider Account. 'Vehicle Matching Fees' do not apply to motorcycles.
Yes. You can travel on any Australian toll roads using your ERider (normal tolls apply). You are required to have a minimum opening balance of $40 on your ERider Account to pay for tolls on other toll roads. When your balance falls below $40, we'll top it up via your chosen payment method.
You can only have one Licence Plate attached to an ERider Account. If you wish to use two motorcycles, you will need to set up two separate ERider Accounts.
Yes. The only requirement is that the Licence Plate is registered as a motorcycle.
Yes. Please call us on 13 18 65. You may be required to provide documentation as evidence of the change.
The ERider must be purchased quarterly in advance at the start of each Quarter (1 January, 1 April, 1 July and 1 October) and will continue to renew each subsequent quarter until you ask us to cancel it.
You can purchase an ERider during any Quarter by calling us on 13 18 65 or visiting a Service NSW Centre or NSW Registry
No. We don't offer a manual renewal option. The ERider Quarterly $90 flat fee will automatically renew via your chosen payment method at the beginning of each quarter.
Yes. Call us on 13 18 65, Terms and Conditions apply to cancellations. If you choose to cancel your ERider, RMS E-Toll may refund the last ERider Quarterly fee paid by you on a pro-rata basis depending on when it is cancelled in the calendar month.
Automatic renewal of the ERider will be made on the 1st day of each new quarter via your chosen payment method. If all banking attempts fail, your ERider Account will automatically close after 11 days. You will then no longer be covered for unlimited travel on the Sydney Harbour Bridge or Sydney Harbour Tunnel or on any other toll road. You will then receive a Toll Notice if you travel on a Toll Road. Once your ERider Account closes it cannot be reopened and if you still require an arrangement to travel on toll roads you will need to open another Account.
If you receive a Toll Notice you are required by law to respond to it. A Toll Notice will be issued if a toll (and your Licence Plate) was not successfully matched to your Account. You will be required to complete the payment details on the Toll Notice by supplying your ERider Account number and Tag number. Motorcyclists with an ERider are not provided with an actual Tag, however you are provided with a Tag number for reference in order to pay Toll Notices. You can obtain this number from your E-Toll Transaction Statement, by logging in to your ERider Account at myetoll.com.au and click on the 'Manage my Account' option or by calling us on 13 18 65.
No. ERider is only applicable for one motorcycle Licence Plate and it cannot be combined with an existing E-Toll Account.
No. ERider is charged on a pro-rata amount for your first partial quarter. The further into the quarter, the less you will be charged. You can view the pro-rata rates on the ERider landing page. Our fixed quarterly billing dates are 1 January, 1 April, 1 July and 1 October each year.
No. ERider unlimited travel only applies to the Sydney Harbour Bridge and Sydney Harbour Tunnel
Yes. Motorcyclists are required to have a Tag or Pass Account to use toll roads in Australia.
You are required to have a minimum opening balance of $40 on your ERider Account to pay for tolls on other toll roads. These tolls are automatically debited from your ERider Account. When your Account reaches its minimum balance it will be automatically topped up via your chosen payment method.
Yes. You can purchase an eMU Pass for your motorcycle. You can only have one motorcycle Licence Plate attached to an eMU Pass. Once your eMU Pass expires, you can purchase an additional eMU Pass if required.
You can also set up an E-Toll Tag or Easy Toll Tag for ongoing use on all Australian toll roads.
You can link multiple vehicle and /or motorcycle Licence Plates to an E-Toll or Easy Toll Tag Account.
Vehicle Matching Fees are charged to customers when a vehicle linked to their Account travels on a toll road, but no Tag was detected (excluding Motorcycles). A fee of $0.55 cents is charged by the Sydney Harbour Bridge and Sydney Harbour Tunnel. The fees differ for each toll road.
Vehicle Matching Fees do not apply to motorcycles.
There are a number of reasons why we may not have detected your tag:
- The vehicle may no longer be owned by you but has not yet been removed from your account.
- Your tag may have an old battery, may not have been in the vehicle at the time of travel, or may not have been fitted correctly on the windscreen of the vehicle.
- Your account may need to have updated payment details or require a top-up of funds
All Australian toll road operators may charge vehicle matching or 'No Tag' fees. The amount charged is set by the individual road. The fee covers the cost to process the toll to the correct Tag Account.
If you believe that your Tag is not working call us on 13 18 65 or visit a Service NSW Centre or NSW Registry and we can check that your Account is in working order. If your Account is in working order and the Tag is faulty you may be eligible to receive a refund of any Vehicle Matching Fees you have incurred.
To avoid receiving Vehicle Matching Fees ensure your Tag is in your vehicle and mounted correctly on your windscreen before driving on a toll road. Ensure that your Account is active, your Licence Plate is linked to your Account and any credit/debit card linked to it has not expired.
Yes. Vehicle Matching Fees of $0.75 are charged per toll trip on an eMU Pass. Please see the Terms and Conditions for eMU Pass for further information
Security Deposit free Tags are for RMS E-Toll customers only.
To assist our Account customers to comply with the requirement to carry a Tag when they travel on a toll road, RMS E-Toll has removed the requirement for Account customers to pay a Security Deposit for the second or third Tagon their Account. This initiative assists customers avoid 'vehicle matching' fees. Customers requiring more than three Tags will still be required to pay the Security Deposit on the fourth and subsequent Tags.
No. Security Deposit free Tags are for RMS E-Toll customers only.
Financial institutions charge the government merchant fees whenever they provide a payment service.
The NSW Treasury requires all NSW government agencies to recover these additional costs. This process is known as "merchant fee recovery".
In line with the Government's decision to recover merchant service fees, these fees, are passed on for Account payments made by Visa, MasterCard and Amex. Diners Club cards are no longer accepted as a form of payment for E-Toll transactions.
Note 1: Merchant fees do not apply on Direct Debit payments.
Note 2: An eMU Pass does not incur merchant fees
For credit / debit card payments, the merchant fee is a percentage of the total payment amount. The percentage depends on whether the card is a MasterCard, Visa or American Express. The merchant fee including GST will be added to the total amount you need to pay.
When you make a credit or debit payment using a MasterCard or Visa card, the merchant fee recovered is 0.46% of the total amount payable.
When you make a payment using an American Express card, the merchant fee recovered is 1.54% of the total amount payable.
Yes. You can avoid merchant fees by switching your Account to direct debit. You can also top up your Account by using EFTPOS, cash or cheque at any Service NSW Centre or NSW Registry
To switch to Direct Debit, you can log in to your Account at myetoll.com.au and complete the online Direct Debit form or by visiting a Service NSW Centre and completing a manual Direct Debit Request form.
Before you confirm your payment details, you will be shown the dollar amounts for each of the following:
- the cost of your transaction
- the Merchant Fee amount
- the total amount that will be charged to your credit card
For merchant fees incurred via the automated top-up process for your Account, any Merchant Fees charged will be shown on your E-Toll Transaction Statement. Any Merchant Fees charged for transactions conducted at a Service NSW Centre may not show on your Transaction Statement but you will be given a receipt over the counter.
You can access your Account online by clicking on the 'Manage my Account' option on the myE-Toll home page.
You will require your E-Toll Account number (located on the top right corner of your Transaction Statement) and the online Password you created. If you have forgotten your Password you will need to create a new one as we are unable to retrieve or reset your Password. To create a new one you will require your Account number, your Drivers Licence number /or your phone Password and your email address listed on your Account.
If you haven't set up online access, you can register here.
Your E-Toll account number is printed in the top right corner of your E-Toll Transaction Statement. It is also printed on the Welcome Letter you received when you opened your Account.
Your E-Toll Tag number is printed on the side of your Tag. Refer to the below images:
Tag design 1 – It is the seven (7) digit number immediately to the left of the 5888 (you do not need to quote the leading zeros).
Tag design 2 – It is the seven (7) digit number immediately to the left of the 610 (you do not need to quote the leading zeros).
Tag design 3 – It is the eight (8) digit number immediately to the left of the 4010 (you do not need to quote the leading zeros).
Yes. You can authorise up to two additional representatives to have access to your Account. You can add an Authorised Representative by logging in to myetoll.com.au and clicking on the 'Manage my Account' option and selecting 'Authorised Representatives'.
You can also add an Authorised Representative by calling us on
Please Note: The Authorised Representative must provide this Password as Proof of Identity in order to access the Account. Authorised Representatives can perform most functions on your Account. This includes, but is not limited to, changing bank account details and personal details and adding or removing vehicles. They are not able to change your Drivers Licence number, the Account name, close your Account or authorise Additional Representatives. The Authorised Representative also has access to all information regarding your Account.
You can check your toll charges by logging in to myetoll.com.au.
Please note: You may not be able to view the complete list of toll charges as it may take up to seven (7) days for the all charges to be received from toll road operators. You can also check your toll charges by calling us on
If you believe you have been incorrectly charged for a toll trip or an Account fee, please send us an email with the details of the charge you are disputing and the RMS E-Toll statement the charge has appeared on to: firstname.lastname@example.org.
Yes. Log on to myetoll.com.au and click on the 'Manage my Account' option and select 'Tags and Vehicles'. You can then view all of the vehicles linked to your Account then add, edit or delete vehicles/Licence Plates.
You can also add or remove vehicles/Licence Plates from your Account by calling us on 13 18 65 or at any Service NSW Centre or NSW Registry.
E-Toll Tag - A Transaction Statement with details of all your tolling charges will be issued within 15 days of the end of the statement period. All statement periods end on the last day of the month or the quarter. Statements are available online or via email or post. Postal statement will be charged at $2.20 per statement. You can avoid being charged this fee by electing to receive your statements via email. To change your preferences, you can log on to myetoll.com.au or call us on 13 18 65.
eMU Pass - A Statement with details of all your tolling charges will be issued approximately 22 days after the nominated end date of your Pass when we have successfully collected all monies owing on the Pass. At the time you register your eMU Pass you can request whether the statement will be sent by email or post. (Charges apply for post).
You can request additional or replacement statements, however, charges may apply, call us on 13 18 65 for more details.
Each Transaction Statement will show your itemised toll usage for any Tag or Licence Plate attached to your Account. The itemised listing will include the date and time, toll road code, lane identifier and cost of all trips by individual Tag or Licence Plate.
Your statement will also itemise any financial transactions that occurred on your Account during the period, including automated and manual top ups, fees and charges applied and any credits or refunds approved. If there is a delay in the toll road operator sending trip data through to us, the charge may appear on the following statement. Merchant Fees will be displayed for credit card transactions which are generated by our system (such as automated Account top ups). Transactions conducted at a Service NSW Centre which incur a Merchant Fee may NOT be displayed on your statement.
eMU Pass transactions do not incur Merchant Fees.
Please note: Any balance carried forward in the CR column of your statement indicates a positive balance on your Account. No additional payment is required.
RMS E-Toll currently charges customers $2.20 for monthly and quarterly postal statements. This charge will be applied to your Account and covers the cost of printing and sending this statement to you. Email statements are issued free.
You can avoid being charged Postal Statement fees fee by electing to receive your statements electronically via email.
To change the way you receive your statements log on to myetoll.com.au and update your Account details (statement options) or call us on 13 18 65 and request your details to be updated.
Note: Pension card holders may be exempt from quarterly postal statement fees. Only the Account holder can claim this exemption. To request an exemption you must attend a Service NSW Centre or NSW Registry with proof of your pensioner status.
For all personal Accounts except the Easy Toll Manual, the minimum top up trigger is $40 and the minimum top up amount is $40.
Your top up trigger is the amount at which we will seek to refill your tolling account from your nominated funding source to ensure that there are sufficient funds available in your Account to pay for the applicable toll charges incurred.
Your top up amount is the amount that is debited from your nominated funding source when the top up trigger is reached.
|Tag account||Top up trigger||Minimum top up amount|
|E-Toll Tag||Top up payments automatically triggered when account credit reaches $40.||
Infrequent User: $40
|Easy Toll Tag||
Auto: Top up payments automatically trigger when account balance reaches $40
Manual: Make sure you regularly top up your account
Manual: $10 (online) or $1 in a NSW Registry / Service NSW Centre
You can also change your top up trigger or top up amount by calling 13 18 65.
To ensure you have enough money in your Account to pay for tolls and avoid unnecessary Toll Notices, the minimum trigger and top up amounts on E-Toll and Easy Toll Auto Accounts changed to $40.
This will help to ensure you always have enough money in your Account to pay for tolls and save you the hassle of unnecessary Toll Notices and fees associated with them.
For Personal Accounts – only the Account holder can close their E-Toll Account by returning all Tags associated to the Account to a Service NSW Centre or NSW Registry and requesting the Account to be closed. An Authorised Representative is not permitted to close the Account
Company Accounts – you will need a signed letter requesting Account closure signed by the authorised Account holder, Director, CEO or Manager on company letterhead and with the company seal attached.
Deceased Estate – If you wish to retain the Account, the Account can be transferred into the name of the surviving spouse or partner. Evidence of relationship will be required and should be presented at a Service NSW Centre or NSW Registry. If you do wish to close the Account you can return all Tags on the Account to a Service NSW Centre or NSW Registry accompanied by Proof of Death and your proof of Identity plus any documents you may have naming you as Executor, Enduring Guardian or Power of Attorney. If you require additional information or personalised assistance please call us on 13 18 65.
You can also request closure of your E-Toll Account via post to:
E-Toll Business Operations Centre
PO Box 1447
Parramatta NSW 2124
You must return all Tags associated to the Account. It is recommended that you send all Tags via Express Post or Registered Mail so that you have proof of the Tag's return.
Any final collection of money that may be owing on the Account will be collected upon request toclose the Account. Any refund, including the refund of any Tag Security Deposit (if applicable), will be processed 31 days after the Account closure request was received and the Tag(s) returned.
If you cannot return your Tag because it has been lost you can still request closure of your Account. Any Security Deposit associated to that Tag may be forfeited or a Non-Return Tag Fee may be charged if no Security Deposit was paid. Should you find and return the Tag undamaged within 90 days, we will return any forfeited Tag Security Deposit to you.
All refunds must be made to the bank account / credit card that are linked to your Account. Please do not close that account until you have received any refund due. Refunds where the Account closure is the result a Deceased Estate must be made by cheque to the Estate of the deceased person and may take up to 6-8 weeks to be received.
We will keep your Account open for a minimum of 93 days after your closure request to ensure that you do not receive Toll Notices for trips that should be covered by your Account. Once your Account has been closed it cannot be reopened.
Note: Your Tag deposit will be forfeited if you do not return your Tag, or if the Tag is damaged, defaced or indicates that it has been tampered with.
RMS E-Toll has introduced SMS messaging to help you manage your E-Toll Account.
To receive our messages, you will need to ensure that the mobile number we have for you is valid. The mobile phone number will automatically subscribe you to this service.
The NSW Government M5 Cashback Scheme allows NSW residents to claim back the value of tolls (excluding GST) paid while using privately registered vehicles on the M5 Motorway.
If you own a NSW registered vehicle that is registered for general private, pension or charitable use, you may be able to claim Cashback under the M5 Cashback Scheme.
Registering for M5 Cashback
To apply for M5 Cashback you must have a Tag Account with a NSW Tag provider. Apply for an E-Toll or Easy Toll Tag Account and you can register for M5 Cashback by ticking the M5 Cashback box in the application process. If you already have an E-Toll or Easy Toll Tag Account but have not yet registered for the scheme, you can do so by calling us on 13 18 65.
Your eligibility for a Cashback rebate starts from the first day of the month in which you registered for Cashback.
Casual Pass holders are not eligible to receive the M5 Cashback.
Please note that any decisions relating to Cashback claims / rebates are made by Cashback and not RMS E-Toll.
There are two ways to claim Cashback:Online
- Login to your Account at myetoll.com.au and
- Click on the 'Manage my Account' option and select 'Account Overview'
- Follow the steps and submit your claim online.
Note: Online claims can only be completed on E-Toll Accounts with online access. You can register for online access here.Post
- Complete the Cashback Claim Form
- Attach your E-Toll Transaction Statements that list your toll usage
- Post the Cashback Claim Form and statements to:
Locked Bag 3
Dubbo NSW 2830
Note:Rebates must be claimed within 12 calendar months of the end of the Cashback quarter.
All rebates for M5 Cashback Scheme are paid into a savings or cheque account via Electronic Funds Transfer (EFT).
No. You can only claim Cashback if your Tag was issued in NSW .
No. The NSW Government Cashback Scheme only applies to the M5 Motorway.
No. Please contact the Cashback Office on 1300 133 310 if you need information on your previous payments.
To check your claim you can contact the Cashback Office on 1300 133 310.
No. Please contact the Cashback office on 1300 133 310.
Motorists are required by law to pay the toll when they drive on a toll road. You can set up a Pass up to 30 days prior to travel or up to 3 days after you use a toll road.
If you choose not to set up a Tag or Pass product, a Toll Notice will be sent to the registered owner of the vehicle that used the toll road. The owner of the vehicle is required by law to pay the Toll Notice, which will include the unpaid toll amount and an administration fee. Repeated failure to respond to and pay a Toll Notice may result in the matter being referred to the State Debt Recovery Office (SDRO) for recovery action by issue of a Penalty Notice.
By setting up a Tag Account, you can pay for Toll Notices you receive prior to installing your electronic Tag. The 'Toll Notice Administration' fee on the Toll Notice will be reduced to a lower cost 'Toll Notice Transfer' fee if you pay the Toll Notice via your Tag Account. To avoid receiving Toll Notices when you have a valid Tag Account, please ensure that you register your vehicle Licence Plate on your Account and that you install your tag in your vehicle correctly.
You have up to 3 days after your trip to pay for your tolls. To do this, you must set up a Pass or open a Tag Account
If you choose not to set up a Tag Account or Pass, a Toll Notice will be sent to the registered owner of the vehicle that used the toll road. The owner of the vehicle is required by law to pay the Toll Notice, which will include the unpaid toll amount and an administration fee.
If you have received a Toll Notice for travel on the Sydney Harbour Bridge, Sydney Harbour Tunnel or WestConnex New M4, you can pay your Toll Notice online or by calling us on 1300 883 114 (24/7 self-service payment facility) with your credit card, Visa/MasterCard debit card or Tag Account details. You can also pay in person at any Service NSW Centre.
If you have received a Toll Notice from the operator of another toll road, please follow the instructions of their payment process on the bottom of the Toll Notice.
You may have received a Toll Notice because your vehicle's Licence Plate was not listed on your Account or because there is a problem with your E-Toll Account.
You can pay your Toll Notice online or by calling us on 1300 883 114 (24/7 self-service payment facility) and provide your Tag Account details. A Toll Notice transfer fee applies if you use your Tag Account to pay for your Toll Notice.
If you receive a Toll Notice you are required by law to respond to it. A Toll Notice will be issued if a toll (and your Licence Plate) was not successfully matched to your Account. You will be required to complete the payment details on the Toll Notice by providing your ERider Account number and Tag number located on your RMS ERider Welcome Letter. If you do receive a Toll Notice please contact us on 13 18 65 so we can undertake a review of your Account to identify any potential problem.
Motorcyclists with an ERider are not provided with an actual Tag, however you are provided with a Tag number for reference only in order to pay Toll Notices.
You may obtain this number from E-TollTransaction statement or by logging in to your ERider Account at myetoll.com.au.
If you receive a Toll Notice and you were not the registered owner of the vehicle at the time of travel listed on the Toll Notice, you will need to lodge an Objection and complete a Statutory Declaration Form and return it to the Toll Road Operator. Information on how to respond to a Toll Notice is contained on the Toll Notice.
Note: If you have an electronic Tag Account and have nominated the Licence Plate, you will remain liable for any toll charges debited to your Account until you advise RMS E-Toll to remove the Licence Plate of the vehicle that has been sold from your Tag Account. Ensure only current vehicle Licence Plates are listed on your Account
If this happens, you can Lodge an Objection and nominate another person as the driver. Information on how to respond to a Toll Notice is contained on the Toll Notice.
If you purchased a Pass within 3 days of travelling and you've received a Roads and Maritime Services Toll Notice or a WestConnex Toll Notice you can Lodge an Objection and we will investigate.
To Lodge an Objection, please follow the instructions on the Toll Notice.
Ensure you lodge your objection as soon as you receive the Toll Notice to prevent additional fees being applied.
The New M4 Tunnels will open to motorists on Saturday 13th July 2019.
The NSW Government has announced there will be no toll-free period.
Tolls will apply on the New M4 Tunnels between Homebush and Haberfield from Saturday 13th July 2019.
This means motorists will be able to travel between Church Street Parramatta and Haberfield (Wattle Street or Parramatta Road), with a maximum distance-based toll of $7.89. The maximum toll for the section between Homebush to Haberfield will be $4.27.
The new tunnel section between Concord and Haberfield will cost $3.12.
More than 80 per cent of the M4 Motorway west of Parramatta remains free.
For more information and New WestConnex M4 prices, visit www.westconnex.com.au/NewM4tolls
While we expect customers to limit their use of toll roads so that it remains within their ability to pay, we recognise that people can experience real financial hardship and may need additional assistance and flexibility.
There are different options available to help alleviate the stress and worry of overdue toll notices and unpaid debt. Depending on your circumstances, a financial hardship arrangement could help you through this time. We can extend your payment due date or even set up an agreed payment plan arrangement.
E-Toll provides tolling services for a number of toll roads in Sydney, including Sydney Harbour Tunnel, Sydney Harbour Bridge, and Westconnex.
When you travel on one of our toll roads without a valid pass or tag account, a toll notice requesting payment for the trip, plus additional administration fees is sent to the registered owner of the vehicle.
In accordance with our Terms and Conditions, outstanding debt (including Toll Notices) may be escalated to a letter of demand or referred to a debt collection agency, if for example:
- both the first toll notice and the final reminder toll notice have gone unpaid,
- you have more than 10 unpaid toll notices owing against your licence plate number
- your account has a negative balance and you have been sent, at least, a first and final notification and your debt remains unpaid
If you receive a letter from E-Toll and/or our authorised collection agency, please pay the total amount owing or call the agency listed in the letter immediately to discuss your options.
If you are having difficulty paying, our debt collection partners can work with you to negotiate settlement terms or tailor a repayment plan that works for you. Their staff includes trained financial counsellors, who can help negotiate a reasonable and manageable amount for you to pay.
The following debt collection agencies have been authorised to act on our behalf:
|Recoveries Corp||1300 135 017|
|NCML||1300 195 848|
No - unfortunately, once an outstanding debt is transferred to the collection agency, you will need to work with them to manage your unpaid debt.
If you are hiring a vehicle from a rental car company for travel in Sydney, you must first check with the rental car company if the vehicle comes with a tolling arrangement in place.
If the rental vehicle does not have a tolling arrangement, you can set up a Pass account to allow you to travel on Sydney toll roads within the 3 days of travel. Please ensure you enter the correct licence plate number and the state of registration to avoid toll notices being issued.
If the rental vehicle does not have a tolling arrangement and the rental car company confirms that you have the option to pay for your own tolls, you may consider the following options -
- If you have Tag Account - you may temporarily add the vehicle to the account. 'No Tag in Vehicle' fees apply if you're travelling in a vehicle without your tag (ensuring your account is in good working order)
- It is your responsibility to remove the licence plate from your account when your hire period is finalised. No refunds will be given if you fail to remove the vehicle at the completion of your rental period.
- Set up a Pass to cover your hire period for toll trips on Sydney roads, please ensure you enter the correct plate number/ state of registration, and your Start & End Date
If you are hiring a vehicle from another State, you must enquire with the rental car company about how to pay for travel on toll roads interstate.
If you are hiring a vehicle from a rental car company for travel in Australia, you must first check with the rental car company, in the state of travel, if the vehicle comes with a tolling arrangement in place.
If the rental car company confirms that you have the option to pay for your own tolls, simply add the licence plate of your rental vehicle to your E-Toll account.
Any toll travel in this time will be applied to your account. 'No Tag in Vehicle' fees apply if you're travelling in a vehicle without your tag.
It is your responsibility to remove the licence plate from your E-Toll account when you return the vehicle. No refunds will be given if you fail to remove the vehicle at the completion of your rental period.