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Frequently Asked Questions

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A toll road requires motorists by law to pay a fee known as a 'toll' to drive on that road or motorway.

In Australia, all toll roads are electronically tolled. There are no cash tollbooths.

How much you pay depends on how far you travel on a toll road and the class of vehicle you are driving.

The most convenient and cost effective way is to set up an electronic Tag or Pass Account You can drive through toll collection points without stopping and your toll will be automatically charged to your Account. You can set up a pass up to 30 days before you travel or up to 3 days (72 hours) after you travel on a NSW toll road.

If you don't set up a Tag or Pass account, you will be issued with a toll notice, which will include additional administration fees.

NSW

Toll roads in NSW:

  • Sydney Harbour Bridge
  • Sydney Harbour Tunnel
  • Hills M2 Motorway
  • M5 South-West Motorway
  • Westlink M7 Motorway
  • Eastern Distributor
  • Cross City Tunnel
  • Lane Cove Tunnel
  • Military Road E-Ramp
  • WestConnex M4
  • WestConnex M8

Victoria

Toll roads in Victoria:

  • CityLink
  • EastLink

Queensland

Toll roads in Queensland:

  • Gateway Motorway
  • Logan Motorway
  • Airport Link M7
  • Clem 7 Tunnel
  • Go Between Bridge
  • Legacy Way

You can calculate the cost of your tolls by using the interactive toll calculators for toll roads across Australia, visit www.sydneymotorways.com/

NSW toll road Distance Direction charged Toll type Payment Accepted
Tag Tag icon Pass e icon
Sydney Harbour Bridge 1.1km Southbound Time of day tolling Tag accepted Pass accepted
Sydney Harbour Tunnel 2.3km Southbound Time of day tolling Tag accepted Pass accepted
Hills M2 Motorway 21km Both directions Flat rate Tag accepted Pass accepted
M5 South-West Motorway 22km Both directions Flat rate Tag accepted Pass accepted
Westlink M7 Motorway 40km Both directions Distance based Tag accepted Pass accepted
Eastern Distributor 6.0km Northbound Flat rate Tag accepted Pass accepted
Cross City Tunnel 2.1km Both directions Flat rate Tag accepted Pass accepted
Lane Cove Tunnel 3.6km Both directions Flat rate Tag accepted Pass accepted
Military Road E-Ramp Both directions Flat rate Tag accepted Pass accepted
WestConnex M4 33km Both directions Distance based Tag accepted Pass accepted
WestConnex M8 9km Both directions Distance based Tag accepted Pass accepted

 

Time of Day tolling is based on the time at which you travel. If you travel outside the peak period, you will pay a lower toll.

Tolls only apply to southbound travel on the Sydney Harbour Bridge or Sydney Harbour Tunnel.

Weekdays Cost
From 6:30am - 9:30am $4
From 9:30am - 4pm $3
From 4pm - 7pm $4
From 7pm - 6:30am $2.5
Weekends and Public Holidays Cost
From 8am - 8pm $3
From 8pm - 8am $2.5

A Tag is a physical product that is fitted to the windscreen of your car. Your Tag will beep as you drive through the toll collection point and will automatically deduct the toll charge from your Tag Account. All Australian issued electronic Tags will work on all Australian toll roads.

We offer two Tag products, the E-Toll Tag and the Easy Toll Tag. These Tag products are most suitable if you are a regular user of toll roads.

We have one casual travel Pass called eMU (Electronic Motorway User) Pass. Our eMU Pass is a 'virtual' tolling product that links your vehicle's Licence Plate to the Pass, allowing you to pay for travel on Sydney toll roads for up to 30 days. When you drive through the toll collection point your vehicle's Licence Plate will be photographed and matched to your Pass.

Our eMU Pass can be set up 30 days before or up to 3 days (72 hours) after you travel on a Sydney toll road. Find out more. If you also wish to travel in Queensland or Victoria you will need to apply for a temporary Pass arrangement in the State in which you wish to travel.

You will be charged a Vehicle Matching Fee (for each toll trip) plus the cost of each toll you drive through. The cost of the Vehicle Matching Fee may vary by toll road but is currently $0.75 per trip, the cost of the tolls you use plus the Vehicle Matching Fee will be charged to your nominated credit / debit card. The card you nominate must be valid for at least the next three months after the date you establish the Pass.

A banking collection may occur every $5.00 with a final collection on the 15th day after your eMU Pass has expired.

*the eMU Pass is not suitable for taxi drivers or hire cars

The class of your vehicle, along with the distance you travel, determines the tolls you pay. Your vehicle class depends on the height and length of your vehicle:

  • Car and motorcycle (Class 2)
    Two axle vehicles 2.8 metres or less in height and 12.5 metres or less in length or
    Three axle vehicles 2.0 metres or less in height and 12.5 metres or less in length
  • Heavy vehicle (Class 4)
    All other vehicles (also referred to HCV)

The Sydney Harbour Bridge and Tunnel have a single class for Tolling.

Vehicle length and height
Vehicle dimensions on NSW toll roads include (without limitation) any towed vehicles such as a trailer, caravan or boat and items placed on the roof of a vehicle or vehicles with elevated roofs.

Class Description Example
Car or Motorcycle
(Class 2)
For NSW registered vehicles less than 2.8m high, with no more than two axles. Car and motorcycle icons
Truck or Bus
(Class 4)
For NSW registered vehicles higher than 2.8m and/or have more than two axles. Trucks icons

Note, some toll roads also set a 'Class 3' toll rate for Victorian and Queensland registered light commercial vehicles. Generally these commercial vehicles have dimensions similar to a two axle rigid truck with a gross vehicle mass of between 1.5 tonnes and 4.5 tonnes.

The type of vehicle you drive will determine the toll you pay on toll roads where class based tolling applies. Currently all Sydney toll roads have class based tolling EXCEPT the Sydney Harbour Bridge and Sydney Harbour Tunnel where a set toll applies. When you set up a Tag or Pass Account you will be asked to specify the type of vehicle (class) you will be using.

Note, some toll roads also set a 'Class 3' toll rate for Victorian and Queensland registered light commercial vehicles. Generally these commercial vehicles have dimensions similar to a two axle rigid truck with a gross vehicle mass of between 1.5 tonnes and 4.5 tonnes.

The cost of your trip depends on your vehicle class and the distance travelled. Towing a trailer or caravan may change your vehicle's class and therefore increase the cost of your toll trips.

If you have a registered trailer or caravan with its own licence plate number, you will need to add this to your E-Toll account. Adding your licence plate number will help you avoid a toll notice which includes additional fees.

What is a tag?Hide

A tag is an electronic device that enables us to accurately calculate your tolls when you travel on a toll road. The tag which must be mounted to the inside of your windscreen will release a beeping sound whenever your vehicle passes through a toll point

An E-Toll tag allows you to travel on any toll road in Australia. You will need to link your vehicles licence plate number to your account prior to travel and ensure you have sufficient funds in your account to cover your trips. Each vehicle associated to your account should have a tag attached / mounted to the windscreen of your vehicle prior to travel.

How do I install a Tag in my vehicle?Hide

We have three types of E-Toll Tags. They serve the same purpose and can be used on all Australian toll roads. The Tags are fitted slightly differently and make different sounds when passing through toll points. Click on the Tag fitting sheet below to see how to correctly install your tag in your vehicle.

Make sure your tag is correctly installed and working, otherwise it won't be detected and you may incur a vehicle matching fee or receive toll notices.

Which tag do I have?

Vehicle type Tag design 1 Tag design 2 Tag design 3
tag-design
tag-design
tag-design
Light vehicle
Heavy vehicle
Does my Tag work on all toll roads?Hide

Yes. Your Tag will work on all toll roads in Australia. You will need to add your licence plate number to your tag account prior to travel.

You can calculate your tolls using the interactive toll calculators for toll roads across Australia:To calculate the toll in New South Wales visit www.sydneymotorways.com

What do the E-Toll tag beeps mean?Hide

There are three types of E-Toll Tags. The tag sounds differ depending on which tag you have.

As you travel through a toll point, your tag should make a beeping noise to let you know that the toll has been recorded.

Description Roads and Maritime (pre July 2013) Roads and Maritime (post July 2013)
Toll recorded. Enough credit on balance toll beep audio
<blip, blip>
toll beep audio
<beep>
At some toll plazas, tags will emit the following sound if the account balance is low – top up as soon as possible toll beep audio
<trill>
toll beep audio
<beep beep>
Account has been deactivated, suspended or cancelled – you may receive a toll notice – call your tolling provider immediately toll beep audio
<beep beep beep beep>
toll beep audio
<beep beep beep>
There may be a problem, check that your tag is installed according to the instructions provided and if the problem persists call your tolling provider No sound No sound

If your tag makes no sound or a sound different to the above, please call 13 18 65 or visit a Service NSW Centre with your tag.

Your tag should beep as you pass through a toll point. If your Tag does not beep, the tag may be faulty or incorrectly installed.

Please refer to the Tag installation guides and try re-installing your tag. Make sure your tag is clicked into the bracket and mounted to the windscreen (preferably in the dotted area or above the rear view mirror).

If the problem persists call 13 18 65, or visit a Service NSW Centre with your Tag. If the Tag is faulty due to low battery or a technical fault, your Tag may be replaced free of charge. If your tag is tested and confirmed faulty, E-Toll may consider crediting your account the vehicle matching fee.

No. You can only use one Tag in a vehicle at any one time. You must ensure you add / link your licence plate number to your Account.

If you have multiple tags, make sure you only use one tag in a vehicle at any one time or you may be charged twice (or multiple times) for each trip. It is your responsibility to ensure that you only have one tag in the vehicle at any one time. Toll charges will appear on your next E-Toll statement and multiple charge disputes may not be considered by E-Toll.

It is advisable that you don't carry a tag on a bus, taxi or shared ride services (UBER) as these types of disputes may not be considered by E-Toll.

There may be a limit to the number of Tags you can have, depending on the tag product chosen;

  • Pre-paid accounts have no limits on the number of tags allowed on the account
  • TPI or DVA card holders can only have one tag and one vehicle on an account and are exempted toll fees on the Sydney Harbour Bridge and Sydney Harbour Tunnel only (supporting documents must be presented / submitted).
  • Pensioners who hold a pension card issued by the Department of Human Services (Centrelink) showing a NSW address, can have two tags to two vehicles on an account and are eligible to be exempted for the quarterly postal fees as long as the pension card is valid and in the name of the account holder (supporting documents must be presented / submitted)

There may be a limit number of vehicles you can link to your account, depending on the tag product chosen. Refer to the above FAQ (How many tags can I have linked on Account)

When a car linked to your account travels without a correctly installed tag, you will be charged a no tag in vehicle fee or vehicle matching fee per trip. You can reduce your fees by making sure every vehicle has a correctly installed tag and your plate number/s linked to your account.

How do I order additional Tags or brackets?Hide

Login to myetoll.com.au and click on the 'Manage my Account' option and select 'Order Tags or Brackets'

If you haven't set up online access, you can register here.

You can order additional brackets by calling 13 18 65, or by visiting your nearest Service NSW Centre.

What do I do if my Tag is damaged?Hide

The Tag remains the property of E-Toll and the Tag must not be damaged, defaced or thrown away (fees apply for non-return of tags). All Tags must be returned either by post or in person at your nearest Service NSW Centre.

If the Tag is damaged then your Tag Security Deposit may be forfeited or a Non-Return Tag Fee may apply and you may be charged for a replacement tag.

Tag is damaged or not working?
Post to:
E-Toll Business Operations
PO BOX 1447
Parramatta NSW 2124
Please wrap the tag in aluminium foil to ensure the tag does not read at any toll points in transit.

Alternatively, you can drop your tag at any Service NSW Centre.

If the Tag is faulty due to low battery or a technical fault, the tag may be replaced free of charge.

If the Tag is damaged, defaced or indicates that it has been tampered with; your Tag Security Deposit may be forfeited. If you require a replacement Tag a $40 Tag Security Deposit will be debited from your E-Toll Tag Account for the new Tag.

For Easy Toll Tag Accounts - a $40 Non-Return Tag Fee will be charged to your Account.

Post your Tag to:
E-Toll Business Operations
PO BOX 1447
Parramatta NSW 2124

Please wrap the tag in aluminium foil to ensure the tag does not read at any toll points in transit.

If the tag is lost in transit, you may be charged the lost tag fee of $40. Alternatively, you can return your Tag to your nearest Service NSW Centre.

In accordance with the Terms and Conditions, the Tag remains the property of E-Toll. If the old tag is not returned, your tag security deposit (where a deposit has been paid) may be forfeited. Where a deposit has not been paid, a non-return tag fee may apply.

You may be charged for trips made by another vehicle.

What to do if your E-Toll tag is lost?Hide

If your tag was lost, contact 13 18 65 as soon as possible to prevent unauthorised tolling transactions being charged to your Account or Toll Notices being issued. You will remain liable for any toll charges debited to your Account up until you advise us that the tag has been lost.

You can also log on to myetoll.com.au and click on the 'Manage my Account' option and select 'Tags and Vehicles'. You can then select the Tag number you want to mark as lost. If reporting the tag as lost online, it will not remove or deactivate the tag from your Account until you call 13 18 65. If the tag cannot be recovered, your Tag Security Deposit may be forfeited or a non-return tag fee may apply or you may need to pay the $40 Security Deposit for a replacement Tag.

We have three types of E-Toll Tags. They serve the same purpose and can be used on all Australian toll roads. The Tags are fitted slightly differently and make different sounds when passing through toll points. Click on the Tag fitting sheet below to see how to correctly install your tag in your vehicle.

Alternatively you can report your tag lost by visiting any Service NSW Centre.

What to do if your E-Toll tag is stolen?Hide

If your tag was stolen, contact 13 18 65 as soon as possible to prevent unauthorised tolling transactions being charged to your Account or Toll Notices being issued. You will remain liable for any toll charges debited to your Account up until you advise us that the tag has been stolen.

If you file a report with the Police and provide us with a Police Event Number, E-Toll will waive the non-return tag fee of $40. If you do not have a Police Event Number, a non-return tag fee may apply along with a replacement tag charge of $40. You can only use the Event Number for the one tag only; you should not be travelling with two or more tags in your vehicle.

You can also log on to myetoll.com.au and click on the 'Manage my Account' option and select 'Tags and Vehicles'. You can then select the Tag number you want to mark as stolen. When reporting the tag as stolen online, it will not remove or deactivate the tag from your Account until you call 13 18 65. If the tag cannot be recovered, your Tag Security Deposit may be forfeited or a non-return tag fee may apply and you may need to pay the $40 Security Deposit for a replacement Tag.

Alternatively you can report your tag as stolen by visiting any Service NSW Centre.

I found my lost or stolen tag. What do I do?Hide

If found your tag after reporting it as lost or stolen, please call 13 18 65. You can only return the tag if your account is active, if your account is pending closure you have up to 60 days to return the tag. If you return your tag after 60 days, you will forfeit your tag deposit.

Return your tag to:

E-Toll Business Operations
PO Box 1447
Parramatta NSW 2124

My vehicle was written off and my E-toll tag was in the car. What do I do?Hide

If you have lodged a claim through your insurer and you are requesting a refund of your tag deposit, this can be claimed through your insurer. E-Toll will not refund you the tag deposit.

My plate number was stolen what do I do?Hide

If your plate number is associated to your E-Toll account you will need to remove it from your account to stop any un-authorised transactions (trips/ tolls) being charged to you. You can do this online by logging into your account, click on the Manage my Account option and select Vehicle Details and delete the licence plate number.

Alternatively you can attend your nearest Service Centre or call 13 18 65 to have your plate number / vehicle removed from your account.

What if I sell my vehicle or buy a new vehicle?Hide

If you sell your vehicle and you have an E-Toll account with us, in accordance with the instructions on your registration papers. You will need to remove the Tag from the vehicle prior to the sale to prevent unauthorised toll charges being applied to your Account. You will need to login to your account online and remove the plate number immediately or visit any Service NSW Centre and they can remove it for you. You will remain liable for any toll charges up until you remove the plate number from your account or advise us that your vehicle has been sold or disposed of.

You can use the same Tag in your new vehicle. If you are intending to drive through a toll point after collecting your new vehicle, please install the Tag and add the Licence Plate before you travel to ensure you do not receive a Toll Notice.

If you add / enter the licence plate number incorrectly, you will be liable for the toll charges incurred by another vehicle and the fee/s may not be refunded / credited back to you. Please ensure you enter your licence plate number correctly to avoid any additional fees being charged to you.

You can also do this by logging into your account online, by calling 13 18 65 or visiting any Service NSW Centre.

How do Taxis, Hire cars and UBER drivers access Sydney Airport? Hide

Taxi, hire car and UBER drivers need an active Toll account and tag to access the Airport terminal (entry / exit) taxi ranks at Sydney Airport.

You won't be able to access the airport if:

  • You don't have a tag mounted to the windscreen
  • You're travelling on a Pass
  • Your account is not in working order (balance is below the tolling threshold or negative)
  • Your tag was issued by any toll provider outside NSW. Tags issued outside of NSW cannot be used

If you have a NSW issued tag but cannot get into the Primary Holding Area, it may be that your account is not in working order. To ensure that your access is not restricted you must maintain a minimum balance in your account in accordance with our Terms and Conditions. If your account falls below zero $, the following information needs to be considered when making a top-up to your account –

  • Payments made prior to 2pm will be processed on the same day, if the payment is successful you will be able to access the airport after 5am the following morning
  • Payments made after 2pm will be processed the following day, if the payment is successful you will be able to access the airport after 5am the day after the payment is processed.

You can check your Tolling balance or top up your account by logging into your account online at myetoll.com.au.

Airport charges will appear on your E-Toll Statement.

If you are not the registered owner of the Taxi, please do not add the Taxi plate number to your tag account. By doing so, you are liable for toll charges incurred by the vehicle. Raising a dispute for trips incurred by someone else may not be considered by E-Toll.

E-Toll only administer the toll charges received from Sydney Airport. Any issues with the boom gate or your airport charges will need to be raised with Sydney Airport Management team.

How do I open an E-Toll account?Hide

You can open an account online at myetoll.com.au, by calling 13 18 65 or visiting a Service NSW Centre. You will need the following information:

  • Contact details including your name , address, current email address and valid phone number
  • Licence plate number (at least one vehicle must be linked to your account) Please ensure you have all your vehicles linked to your account with the correct amount of tags listed on your account to avoid toll notices being issued
  • Credit / debit card details for opening and ongoing payments to your account

Note: Credit card payments may incur a merchant fee

  • You can set up direct debit from your nominated bank account. Your Tag will be dispatched to you once we have been successful in collecting the tag security deposit and or initial account balance from your nominated account.

Applying for a Corporate (Company) account

You can apply for a corporate account online at myetoll.com.au, by calling 13 18 65 or visiting any Service NSW Centre. You will need the following information:

  • An Australian Business Number (ABN)
  • An Australian Company Number (ACN)
Why do I need to have a vehicle on my account?Hide

Associating a vehicle to your account provides the following benefits:

  • If your tag fails to read, the trip can be charged to your account avoiding the risk of receiving a Toll Notice
  • A vehicle must be associated to your account for you to be eligible for Toll Relief

For further details, please refer to What if I sell my vehicle or buy a new vehicle?

How soon can I travel after opening an account?Hide

Your tag will be posted to you within 5-7 business days providing we have successfully debited your nominated bank account or credit card.

You will be able to immediately use your E-Toll account for travel on any toll road provided you have linked your licence plate number to your Account. Any vehicle matching (no tag in vehicle) fees will be re-credited to your account balance for up to 14 days while the new tag is in the post. This re-credit will be processed to the account as a bulk payment 16 days after the initial 14 day period to ensure that all vehicle matching fees from all motorways have been captured.

When your new tag arrives, make sure it is installed correctly and mounted to the windscreen of your vehicle to avoid incurring any future no tag in vehicle fees or toll notices.

Can I pick up my tag from any Service NSW Centre's?Hide

From February 2020, Service Centre's will no longer stock E-Toll tags. All tags will be dispatched to you by our external vendor free of charge and you don't even need to be home to collect it. It may take up to 5-7 business days to receive your tag from the day you placed the order and banking has been successful.

How long does it take to receive a Tag?Hide

If you place your order:

Online or by calling the Contact Centre on 13 18 65. Your tag will be sent to you free of charge. In most cases, you should receive your Tag within 5-7 business days providing we have successfully received funds from your nominated Bank Account or credit card

It is important you register your email address with us so you can receive email notifications if banking has failed or alternatively, you can OPT IN for SMS message notifications.

Can I use my tag account on all other toll roads?Hide

In NSW

If you already have an account with us, you can access all NSW toll roads.

Interstate

Our Tag account allows you to travel on any toll road in Australia, as long as you have a correctly installed and functioning tag. The cost of each toll trip will be automatically charged to your account.

Does the Pass work on all toll roads?Hide

Our eMU (Electronic Motorway User) Pass is a casual travel Pass that allows you to pay for travel on Sydney toll roads for up to 30 days.

If you would like to use your vehicle interstate you can set up a Tag Account with us or apply for a temporary Pass arrangement in the State in which you wish to travel.

Taxi drivers and Hire Cars: the eMU Pass will not work on the SACL Motorways at Sydney Airport as a physical Tag is required to open the boom gate.

How long does it take to set up an eMU Pass?Hide

You can set up an eMU Pass in a few minutes online at myetoll.com.au ($1.50 start-up fee applies). Our eMU Pass can be set up 30 days before or up to 3 days after you travel on a Sydney toll road.

Alternatively, you can set up an eMU Pass by calling us on 13 18 65 or visiting a Service NSW Centre or NSW Registry ($3.30 start-up fee applies).

You will need to provide us with your:

  • Name
  • Address
  • Travel start and end dates and times (for Rental vehicles, please include the pick-up and drop off times)
  • Valid credit card details (must be valid for at least three months from the date you set up the Pass)
  • Vehicle Licence Plate Number and State of Registration
  • Valid email address
  • Mobile Phone Number

Note: If you incorrectly enter your Licence Plate details, select the wrong start / end dates along with the start / end time, your Pass will not work and you will receive Toll Notices. Please ensure you enter the correct details at the time of set-up. Refunds are not available for incorrectly entered Licence Plate details or incorrect travel dates/times.

Only one vehicle Licence Plate can be registered on our eMU Pass. Multiple Passes can be purchased for additional vehicles or vehicles you are towing.

If you are towing another vehicle such as a trailer, caravan or boat you will need to purchase two eMU Passes, one for your vehicle and an additional Pass for the vehicle being towed (e.g. caravan or trailer).

When you drive through a toll collection point you will be charged one video processing fee plus the applicable toll charge.

If purchasing online an additional eMU Pass is required to be registered for a start-up fee of $1.50 to cover the vehicle you are towing.

If purchasing through a Service NSW Centre or by phone, the $3.30 start-up fee will cover both your vehicle and the vehicle you are towing.

What is a Vehicle Matching Fee for an eMU Pass?Hide

As you drive through the toll collection point your vehicle's Licence Plate will be photographed and matched to your eMU Pass. A $0.75 cent Vehicle Matching Fee to manually match the image of your plate to your Pass will be charged to your credit card in addition to any toll charges incurred.

When will the fees and tolls be charged to my credit card?Hide

You must pay the Pass registration fee upfront when you set-up an eMU Pass. The tolls and Vehicle Matching Fees will be charged to your credit card on an ongoing basis during the Pass period, with a final collection approximately 15 days after the nominated end date of your Pass. You will receive an itemised statement once a successful payment has been collected.

If banking fails, you will receive a failed banking notification via email or SMS. Ensure you have sufficient funds in your Account to cover the cost of the tolls and the Vehicle Matching Fees for the roads you intend to use. You will need to call the Contact Centre on 13 18 65 to finalise the outstanding amount.

Can I amend or cancel my eMU Pass?Hide

You can update any details registered on your eMU Pass prior to the Pass start date/time by calling 13 18 65. If you need to change the details after the start date/time of the Pass you will need to call 13 18 65 to cancel the existing Pass and set-up a new Pass.

Update your eMU Pass duration - You can update the travel end date/time providing your eMU Pass is still active and the total travel duration does not exceed 30 days. Call 13 18 65 to update your eMU Pass duration.

Cancel your eMU Pass - You can cancel your eMU Pass by calling 13 18 65. There is no fee to cancel your eMU Pass; however, we are unable to refund the start-up fee that you paid and you will be liable for any tolls and charges that are incurred up to one hour after the Pass cancellation.

What toll roads can I use with an ERider Account?Hide

The ERider Account is designed to provide reduced toll costs for travel on the Sydney Harbour Bridge and Sydney Harbour Tunnel only. A quarterly fee covers the cost of these tolls. You can also use the Account to travel on other Australian toll roads if you maintain funds in the Account to cover the cost of the tolls you use. The Quarterly Fee does NOT cover the cost of tolls on other toll roads.

Do I have to carry a physical Tag on my motorcycle?Hide

No. With any of our products, motorcyclists do not need to carry a physical Tag. Your Licence Plate is photographed at toll collection points and matched back to your ERider Account. 'Vehicle Matching Fees' do not apply to motorcycles.

How many motorcycle Licence Plates can be included on one ERider Account?Hide

You can only have one motorcycle Licence Plate attached to an ERider Account. If you wish to use two motorcycles, you will need to set up two separate ERider Accounts.

How many motorcycle Licence Plates can be included on one ERider Account?Hide

You can only have one motorcycle Licence Plate attached to an ERider Account. If you wish to use two motorcycles, you will need to set up two separate ERider Accounts.

How do I open/renew an ERider?Hide

You can apply for an ERider account if you have a motorcycle and are a frequent traveller on the Sydney Harbour Bridge and Sydney Harbour Tunnel. A Pro-rata fee applies depending on when you apply for the account online.

The ERider quarterly fees are collected at the start of each Quarter (1 January, 1 April, 1 July and 1 October) and will continue to renew each subsequent quarter until you ask us to cancel it. If you decide to cancel your ERider account, please call 13 18 65 prior to the next quarterly collection.

You can set up an ERider online at www.myetoll.com.au, by calling 13 18 65 or visiting a Service NSW Centre.

Can I choose to renew ERider manually?Hide

No. We don't offer a manual renewal option. The ERider Quarterly $90 flat fee will automatically renew via your chosen payment method at the beginning of each quarter.

Can I cancel my ERider at any time?Hide

Yes. Call 13 18 65, Terms and Conditions apply to cancellations. If you choose to cancel your ERider, E-Toll may refund the last ERider Quarterly fee paid by you on a pro-rata basis depending on when it is cancelled in the calendar month.

What do I do if I'm sent a Toll Notice?Hide

If you receive a Toll Notice you are required by law to respond to it. A Toll Notice will be issued if a toll (and your Licence Plate) was not successfully matched to your Account or your account failed to top up resulting in a negative balance at the time of travel You will be required to complete the payment details on the Toll Notice by supplying your ERider Account number and Tag number. Motorcyclists with an ERider are not provided with an actual Tag, however you are provided with a Tag number for reference in order to pay Toll Notices. You can obtain this number from your E-Toll Transaction Statement, by logging in to your ERider Account at myetoll.com.au and click on the 'Manage my Account' option or by calling 13 18 65.

Will my new ERider be linked to my existing E-Toll Tag or Easy Toll Tag Account?Hide

No. ERider is only applicable for one motorcycle Licence Plate and it cannot be combined with an existing E-Toll Account.

I'm signing up to ERider within a quarter, will I be charged the full $90?Hide

No. ERider is charged on a pro-rata amount for your first partial quarter. The further into the quarter, the less you will be charged. You can view the pro-rata rates on the ERider landing page. Our fixed quarterly billing dates are 1 January, 1 April, 1 July and 1 October each year.

Can I travel on other toll roads with my ERider account?Hide

Yes. Motorcyclists are required to have a Tag or Pass Account to use toll roads in Australia.

You are required to have a minimum opening balance of $40 on your ERider Account to pay for tolls on other toll roads. These tolls are automatically debited from your ERider Account. When your Account reaches its minimum balance it will be automatically topped up via your chosen payment method.

Can I set up an eMU Pass for my Motorcycle?Hide

Yes. You can purchase an eMU Pass for your motorcycle. You can only have one motorcycle Licence Plate attached to an eMU Pass. Once your eMU Pass expires, you can purchase an additional eMU Pass if required.

You can also set up an E-Toll Tag or Easy Toll Tag for ongoing use on all Australian toll roads.

You can link multiple vehicle and /or motorcycle Licence Plates to an E-Toll or Easy Toll Tag Account.

What are 'Vehicle Matching' Fees?Hide

Vehicle Matching Fees are charged to customers when a vehicle linked to their Account travels on a toll road, but no Tag was detected (excluding Motorcycles). The vehicle matching fee will be either of $0.55 or $0.75, depending on the toll road.

If you are travelling interstate, vehicle matching fees may differ.

Vehicle Matching Fees do not apply to motorcycles.

All Australian toll road operators may charge vehicle matching or 'No Tag' fees. The amount charged is set by the individual road. The fee covers the cost to process the toll to the correct Tag Account.

What are no tag in vehicle fees?Hide

No tag in vehicle fees is charged for matching your licence plate number to your Tag account. This fee will appear on your account/statement as Vid Fee/ Video Processing Fee.

If you travel on a toll road without a tag, a photograph of your licence plate is taken and then checked against our records.

If your tag is not detected, you will be charged a no tag in vehicle fee per toll trip.

There are a number of reasons why we may not have detected your tag:

  • Your tag may be faulty, may not have been in the vehicle at the time of travel, or may not have been fitted / mounted on the windscreen of the vehicle.

If there are insufficient funds in your account at the time of travel, you may be liable for a Toll Notice. If, however, your account has returned to a positive balance before the Toll Notice is issued you will be charged the toll plus a vehicle matching fee.

What if my Tag doesn't work and I get charged the Vehicle Matching Fee?Hide

If you believe your tag is faulty, call 13 18 65 or visit any Service NSW Centre with your tag as you may be eligible to receive a credit of any Vehicle Matching Fees you have incurred.

To avoid receiving Vehicle Matching Fees ensure your Tag is in your vehicle and mounted correctly on your windscreen before driving on a toll road. Ensure your Licence Plate is linked to your Account and any credit/debit card linked to it has not expired.

Merchant fees on credit card transactions.Hide

Financial institutions charge merchant fees whenever they provide a payment service.

The NSW Treasury requires all NSW government agencies to recover these additional costs. This process is known as "merchant fee recovery".

In line with the Government's decision to recover merchant service fees, these fees, are passed on for Account payments made by Visa, MasterCard and Amex. Diners Club cards are no longer accepted as a form of payment for E-Toll transactions.

Note 1: Merchant fees do not apply on Direct Debit payments.

Note 2: An eMU Pass does not incur merchant fees.

For credit / debit card payments, the merchant fee is a percentage of the total payment amount. The percentage depends on whether the card is a MasterCard, Visa or American Express. The merchant fee including GST will be added to the total amount you need to pay.

When you make a credit or debit payment using a MasterCard or Visa card, the merchant fee recovered is 0.46% of the total amount payable.

When you make a payment using an American Express card, the merchant fee recovered is 1.54% of the total amount payable.

When you make a payment using Diners Club, the merchant fee recovered is 1.21% of the total amount payable.

Can I avoid the merchant fee?Hide

Yes. You can avoid merchant fees by switching your Account to direct debit. You can also top up your Account by using EFTPOS, cash or cheque at any Service NSW Centre

To switch to Direct Debit, you can log in to your Account at myetoll.com.au and complete the online Direct Debit form or by visiting a Service NSW Centre and completing a manual Direct Debit Request form.

How will I know if I have been charged a Merchant Fee?Hide

If your nominated payment method is credit card, to refill or top up your account, a merchant fee will apply. If topping up your account, you will be required to approve the charge of the merchant fee before proceeding with the transaction. Your E-Toll Statement will show the following:

  • the cost of your transaction
  • the Merchant Fee amount
  • the total amount that will be charged to your credit card

For merchant fees incurred via the automated top-up process for your Account, any Merchant Fees charged will be shown on your E-Toll Transaction Statement. Any Merchant Fees charged for transactions conducted at a Service NSW Centre may not show on your Transaction Statement but you will be given a receipt over the counter.

How do I log in to my E-Toll Account?Hide

You can access your Account online by clicking on the 'Manage my Account' option on the myE-Toll home page.

To log in you will need either your E-Toll Account number or email address and the online Password you created.

If you haven't set up online access, you can register here.

Where can I find my E-Toll Account number?Hide

Your E-Toll account number is printed in the top right corner of your E-Toll Transaction Statement. It is also printed on the Welcome Letter you received when you opened your Account.

How do I check my toll charges?Hide

You can check your toll charges by logging in to your account at myetoll.com.au.

Please note: You may not be able to view the complete list of toll charges as it may take up to seven (7) days for the all charges to be received from toll road operators.

What if I have received a charge that I do not agree with?Hide

If you believe you have been incorrectly charged for a toll trip or an Account fee, please send us an email with the details of the charge you are disputing and the E-Toll statement the charge has appeared on to: e-toll@rms.nsw.gov.au.

Please note that only the Account holder or Authorised Representative can request a review for a toll charge applied to your Account or receive information related to your Account.

How do I update my contact details on my account?Hide

You can update your address, phone number and email address online at myetoll.com.au by logging in to your account, select 'Manage my Account' and click on 'Customer Details' option. Alternatively you can call 13 18 65 or visit any Service NSW Centre.

How do I update / change my name on my E-Toll account?Hide

Only the account holder is permitted to change the name on their account. An Authorised Representative is not permitted to perform this transaction on behalf of the account holder.

You can email us your request to change your name on your Account (along with your supported documents, as noted below) to: e-toll@service.nsw.gov.au or by attending your nearest Service NSW Centre.

The account holder must present one of the following documents (original or certified copy)

  • Marriage Certificate issued by the Registry of Births Deaths and Marriages in Australia
  • Divorce Decree (bearing the name being reverted to)
  • Change of Name Certificate
My credit card is about to expire. What should I do?Hide

You can update your credit card details or your bank account online at myetoll.com.au by logging into your account, select 'Manage my Account' and 'Payment Details' option. Alternatively, you can call 13 18 65.

How do I check my account balance? Hide

You can check your account balance online. Log into your account and your account balance will be displayed on the 'Account Overview' page.

How do I top up my account?Hide

If you have a Tag account, the most convenient way to pay is with auto top up. If you are manually topping up as you go, remember to top up before your balance drops to $0. E-Toll will continue to send your notifications if your Easy Toll account balance falls below $5.00. To avoid these ongoing notifications, please ensure your balance is greater than $5.00. If you travel with a negative balance, you may receive a toll notice and incur additional fees. If you have a tag, it will beep three times to let you know that your balance is low.

To top up your account manually, log in to your account at myetoll.com.au, select 'Manage my Account' and click on 'Top up my Account' and follow the prompts.

How do I set up auto payments?Hide

Whenever your balance falls below a specified trigger amount, your account will automatically top up. When you set up auto payments, you chose the trigger amount as well as the top-up value. This gives you control over your payments so you are always ready to travel.

To set up auto payments from a credit card or bank account, simply log in to your account, select Manage my account and click on Payment Details and follow the prompts.

How do I update my payment details?Hide

You can easily update your payment details linked to your account online. Log in to your account and select 'Manage my Account' and click on 'Payment Details'.

What if I sell my vehicle or buy a new vehicle?Hide

If you sell your vehicle you need to remove the Tag from the vehicle prior to the sale to prevent unauthorised toll charges being applied to your Account and incurring a Non-Return Tag Fee. You will remain liable for any toll charges up until you request E-Toll to remove your vehicle from your E-Toll account.

You can update your vehicle details or remove a plate number from your account by logging into myetoll.com.au, and clicking on Manage my Account and select the Vehicle Details option or by calling 13 18 65.

If you are intending to drive through a toll point after collecting your new vehicle, please install the Tag and add your vehicle's licence plate before you travel to ensure you do not receive a toll notice.

Can I add, remove or update vehicles on my account?Hide

Yes. Log on to myetoll.com.au and click on the 'Manage my Account' option and select 'Tags and Vehicles'. You can then view all of the vehicles linked to your Account then add, edit or delete vehicles/Licence Plates.

You can also add or remove vehicles/Licence Plates from your Account by calling 13 18 65.

As soon as you have linked your licence plate number to your account, you are ready to travel on any toll road in Australia. Any trips will be charged to your account along with a vehicle matching fee if you are travelling without a tag.

If you have sold your car, remember to delete it from your account so you are not paying for someone else's travel.

If you enter the licence plate number incorrectly, you will be liable for tolls / charges incurred and these fees may not be refunded.

Can I authorise another person to have access to my E-Toll Account?Hide

Yes. You can authorise up to two additional representatives to have access to your Account. You can add an Authorised Representative by logging in to myetoll.com.au and clicking on the 'Manage my Account' option and selecting 'Authorised Representatives'.

You can also add an Authorised Representative by calling 13 18 65 You must provide a unique Password for each Authorised Representative.

Please Note: The Authorised Representative must provide this Password as Proof of Identity in order to access the Account. Authorised Representatives can perform most functions on your Account. This includes, but is not limited to, changing bank account details and personal details and adding or removing vehicles. The Authorised Representative also has access to all information regarding your Account. The Authorised Representatives bank account or credit card can be listed on your account. If you are using a non-authorised representatives bank account or credit card, you must add them to your account as an Authorised Representative.

They are not able to change your Drivers Licence number, the Account name, close your Account or authorise Additional Representatives.

Postal Statement Fees?Hide

E-Toll currently charges customers $2.20 for monthly and quarterly postal statements. This charge will be applied to your Account and covers the cost of printing and sending this statement to you. You can avoid being charged Postal Statement fees fee by electing to receive your statements via email free of charge.

To change the way you receive your statements log on to myetoll.com.au and update your Account details (statement options) or call 13 18 65 and request for your details to be updated.

Note: Pension card and TPI gold card holders may be exempt from quarterly postal statement fees. Only the Account holder can claim this exemption. To request an exemption you must attend a Service NSW Centre with proof of your pension card.

Re-printing of postal statements – $5.00 charge will apply
Re-printing emailing statements – $2.20 charge will apply

Viewing statements onlineHide

You can view your E-toll statement online by logging into your account at myetoll.com.au. Click on the 'Manage my account' option and select 'Account Statements'.

How do I close my E-Toll Account?Hide

Only the Account holder can close their E-toll account by returning all Tags associated to the account to any Service NSW Centre or alternatively, you can post your Tags along with signed advice in writing requesting closure of your account to:

E-Toll Business Operations
PO BOX 1447
Parramatta NSW 2124

Can I authorise another person to close my E-Toll account?Hide

Authorised Representatives cannot close an account except in the following cases:

  • If the account holder cannot attend a Service Centre, they will need to provide in writing, a signed notification to E-toll that they authorise a person(full name and address) to close their account on their behalf
  • If the authority letter is not signed by the account holder, the account will not be closed.

Deceased Estate – If you wish to retain the Account, the Account can be transferred into the name of the surviving spouse or partner only. The account cannot be changed into the name of any other family member. It will need to be closed. Evidence of proof of death and proof of identification is required.

If you wish to close the Account we kindly ask you to return all tags to a Service NSW Centre accompanied by Proof of Death and your proof of Identity plus any documents you may have naming you as Executor, Enduring Guardian or Power of Attorney. Alternatively, you can request closure of the account by posting all Tagsthe relevant documentation and instructions to have the account closed to:

E-Toll Business Operations
PO BOX 1447
Parramatta NSW 2124

If you require additional information or personalised assistance please call 13 18 65.

Finalisation of your E-Toll Account.Hide

Any final collection of money that may be owing on the Account will be collected upon request to close the Account. Any refund, including the refund of any Tag Security Deposit (if applicable), will be processed 31 days after the Account closure request was received and the Tag(s) returned. Please allow a further 5 business days for the remaining funds to be credited to your nominated bank account.

If you would like your remaining funds to be sent by cheque, please allow 31 days with a further 6-8 weeks.

If you cannot return your Tag because it has been lost you can still request closure of your Account. Any Security Deposit associated to that Tag may be forfeited or a Non-Return Tag Fee may be charged if no Security Deposit was paid. Should you find and return the Tag undamaged within 60 days, we will return any forfeited Tag Security Deposit to you.

All refunds must be made to the bank account / credit card that are linked to your Account. Please do not close that account until you have received any refund due. Refunds where the Account closure is the result a Deceased Estate must be made by cheque to the Estate of the deceased person and may take up to 6-8 weeks to be received.

Note: Your Tag deposit will be forfeited if you do not return your Tag, or if the Tag is damaged, defaced or indicates that it has been tampered with.

RMS E-Toll has introduced SMS messaging to help you manage your E-Toll Account.

To receive our messages, you will need to ensure that the mobile number we have for you is valid. The mobile phone number will automatically subscribe you to this service.

Yes. You can opt out of receiving SMS at any time. To Opt Out go online to myetoll.com.au and click on the 'Manage My Account' option.

Nothing, this is a free service.

The NSW Government's M5 South-West Cashback Scheme allows NSW residents to claim back the value of tolls (excluding GST) paid while using a vehicle registered in NSW for private, pensioner or charitable use on the M5 South-West Motorway. Tick the box to register for quarterly claims.

If you own a NSW registered vehicle that is registered for general private, pension or charitable use, you may be able to claim Cashback under the M5 Cashback Scheme.

Registering for M5 South-West Cashback

To apply for M5 South-West Cashback you must have a Tag Account with a NSW Tag provider. Apply for an E-Toll or Easy Toll Tag Account and you can register for M5 South-West Cashback by ticking the M5 South-West Cashback box in the application process. If you already have an E-Toll or Easy Toll Tag Account but have not yet registered for the scheme, you can do so by calling 13 18 65.

Your eligibility for a Cashback rebate starts from the first day of the month in which you registered for Cashback. Casual Pass holders are not eligible to receive the M5 Cashback.

Please note that any decisions relating to Cashback claims / rebates are made by Cashback and not E-Toll.

There are two ways to claim Cashback: Online

  1. Login to your Account and
  2. Click on the 'Manage my Account' option and select 'Account Overview'
  3. Follow the steps and submit your claim online.

Note: Online claims can only be completed on E-Toll Accounts with online access. You can register for online access here.

Post
  1. Complete the M5 South-West Cashback Claim Form
  2. Attach your E-Toll Transaction Statements that list your toll usage
  3. Post the Cashback Claim Form and statements to:
M5 Cashback
Locked Bag 3
Dubbo NSW 2830

Note:Rebates must be claimed within 12 calendar months of the end of the Cashback quarter.

All rebates for M5 Cashback Scheme are paid into a savings or cheque account via Electronic Funds Transfer (EFT).

No. You can only claim tolls paid electronically with a registered electronic Tag Account.

No. You can only claim tolls paid electronically with a registered electronic Tag Account.

No. The NSW Government Cashback Scheme only applies to the M5 Motorway.

No. Please contact the Cashback Office on 1300 133 310 if you need information on your previous payments.

No. The rebate excludes GST.

Motorists are required by law to pay the toll when they drive on a toll road. You can set up a Pass up to 30 days prior to travel or up to 3 days after you use a toll road.

If you choose not to set up a Tag or Pass product, a Toll Notice will be sent to the registered owner of the vehicle that used the toll road. The owner of the vehicle is required by law to pay the Toll Notice, which will include the unpaid toll amount and an administration fee. Repeated failure to respond to and pay a Toll Notice may result in the matter being referred to the State Debt Recovery Office (SDRO) for recovery action by issue of a Penalty Notice.

By setting up a Tag Account, you can pay for Toll Notices you receive prior to installing your electronic Tag. The 'Toll Notice Administration' fee on the Toll Notice will be reduced to a lower cost 'Toll Notice Transfer' fee if you pay the Toll Notice via your Tag Account. To avoid receiving Toll Notices when you have a valid Tag Account, please ensure that you register your vehicle Licence Plate on your Account and that you install your tag in your vehicle correctly.

You have up to 3 days after your trip to pay for your tolls. To do this, you must set up a Pass or open a Tag Account

If you choose not to set up a Tag Account or Pass, a Toll Notice will be sent to the registered owner of the vehicle that used the toll road. The owner of the vehicle is required by law to pay the Toll Notice, which will include the unpaid toll amount and an administration fee.

If you have received a Toll Notice for travel on the Sydney Harbour Bridge or Sydney Harbour Tunnel you can pay your Toll Notice online or by calling us on 1300 883 114 (24/7 self-service payment facility) with your credit card, Visa/MasterCard debit card or Tag Account details. You can also pay in person at any Service NSW Centre.

If you have received a Toll Notice from the operator of another toll road, please follow the instructions of their payment process on the bottom of the Toll Notice.

You may have received a Toll Notice because your vehicle's Licence Plate was not listed on your Account or because there is a problem with your E-Toll Account.

You can pay your Toll Notice online or by calling us on 1300 883 114 (24/7 self-service payment facility) and provide your Tag Account details. A Toll Notice transfer fee applies if you use your Tag Account to pay for your Toll Notice.

If you receive a Toll Notice you are required by law to respond to it. A Toll Notice will be issued if a toll (and your Licence Plate) was not successfully matched to your Account. You will be required to complete the payment details on the Toll Notice by providing your ERider Account number and Tag number located on your RMS ERider Welcome Letter. If you do receive a Toll Notice please contact us on 13 18 65 so we can undertake a review of your Account to identify any potential problem.

Motorcyclists with an ERider are not provided with an actual Tag, however you are provided with a Tag number for reference only in order to pay Toll Notices.

You may obtain this number from E-TollTransaction statement or by logging in to your ERider Account at myetoll.com.au.

If you receive a Toll Notice and you were not the registered owner of the vehicle at the time of travel listed on the Toll Notice, you will need to lodge an Objection and complete a Statutory Declaration Form and return it to the Toll Road Operator. Information on how to respond to a Toll Notice is contained on the Toll Notice.

Note: If you have an electronic Tag Account and have nominated the Licence Plate, you will remain liable for any toll charges debited to your Account until you advise RMS E-Toll to remove the Licence Plate of the vehicle that has been sold from your Tag Account. Ensure only current vehicle Licence Plates are listed on your Account

If this happens, you can Lodge an Objection and nominate another person as the driver. Information on how to respond to a Toll Notice is contained on the Toll Notice.

If you purchased a Pass within 3 days of travelling and you've received a Roads and Maritime Services Toll Notice you can Lodge an Objection and we will investigate.

To Lodge an Objection, please follow the instructions on the Toll Notice.

Ensure you lodge your objection as soon as you receive the Toll Notice to prevent additional fees being applied

The New M4 Tunnels will open to motorists on Saturday 13th July 2019.

Tolls will apply on the New M4 Tunnels between Homebush and Haberfield from Saturday 13th July 2019.

This means motorists will be able to travel between Church Street Parramatta and Haberfield (Wattle Street or Parramatta Road), with a maximum distance-based toll of $7.89. The maximum toll for the section between Homebush to Haberfield will be $4.27.

The new tunnel section between Concord and Haberfield will cost $3.12.

More than 80 per cent of the M4 Motorway west of Parramatta remains free.

For more information and New WestConnex M4 prices, visit www.westconnex.com.au/NewM4tolls

While we expect customers to limit their use of toll roads so that it remains within their ability to pay, we recognise that people can experience real financial hardship and may need additional assistance and flexibility.

There are different options available to help alleviate the stress and worry of overdue toll notices and unpaid debt. Depending on your circumstances, a financial hardship arrangement could help you through this time. We can extend your payment due date or even set up an agreed payment plan arrangement.

Why have I received a letter demanding payment of unpaid tolls?Hide

E-Toll provides tolling services for the Sydney Harbour Bridge and Sydney Harbour Tunnel.

When you travel on one of our toll roads without a valid pass or tag account, a toll notice requesting payment for the trip, plus additional administration fees is sent to the registered owner of the vehicle.

In accordance with our Terms and Conditions, outstanding debt (including Toll Notices) may be escalated to a letter of demand or referred to a debt collection agency, if for example:

  • both the first toll notice and the final reminder toll notice have gone unpaid,
  • you have more than 10 unpaid toll notices owing against your licence plate number
  • your account has a negative balance and you have been sent, at least, a first and final notification and your debt remains unpaid

If you receive a letter from E-Toll and/or our authorised collection agency, please pay the total amount owing or call the agency listed in the letter immediately to discuss your options.

If you are having difficulty paying, our debt collection partners can work with you to negotiate settlement terms or tailor a repayment plan that works for you. Their staff includes trained financial counsellors, who can help negotiate a reasonable and manageable amount for you to pay.

The following debt collection agencies have been authorised to act on our behalf:

Collection agency Phone
Recoveries Corp 1300 135 017
Can I settle the outstanding debt directly with E-TollHide

No - unfortunately, once an outstanding debt is transferred to the collection agency, you will need to work with them to manage your unpaid debt.

Can I use my own personal Tag in a rental vehicle? Hide

If you are hiring a vehicle from a rental car company for travel in Sydney, you must first check with the rental car company if the vehicle comes with a tolling arrangement in place.

If the rental vehicle does not have a tolling arrangement, you can set up a Pass account to allow you to travel on Sydney toll roads within the 3 days of travel. Please ensure you enter the correct licence plate number and the state of registration to avoid toll notices being issued.

If the rental vehicle does not have a tolling arrangement and the rental car company confirms that you have the option to pay for your own tolls, you may consider the following options -

  • If you have Tag Account - you may temporarily add the vehicle to the account. 'No Tag in Vehicle' fees apply if you're travelling in a vehicle without your tag (ensuring your account is in good working order)
  • It is your responsibility to remove the licence plate from your account when your hire period is finalised. No refunds will be given if you fail to remove the vehicle at the completion of your rental period.
  • Set up a Pass to cover your hire period for toll trips on Sydney roads, please ensure you enter the correct plate number/ state of registration, and your Start & End Date
What if I hire a rental vehicle interstate? Hide

If you are hiring a vehicle from another State, you must enquire with the rental car company about how to pay for travel on toll roads interstate.

Can I add the rental cars plate number to my personal E-Toll Tag account? Hide

If you are hiring a vehicle from a rental car company for travel in Australia, you must first check with the rental car company, in the state of travel, if the vehicle comes with a tolling arrangement in place.

If the rental car company confirms that you have the option to pay for your own tolls, simply add the licence plate of your rental vehicle to your E-Toll account.

Any toll travel in this time will be applied to your account. 'No Tag in Vehicle' fees apply if you're travelling in a vehicle without your tag.

It is your responsibility to remove the licence plate from your E-Toll account when you return the vehicle. No refunds will be given if you fail to remove the vehicle at the completion of your rental period.

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