2. These Terms Apply: These Terms & Conditions together with the Terms of Use, Copyright and Online Privacy ("Terms") set out the conditions that apply to your use of the online replacement product service ("Service"). By using the Service you agree to abide by these Terms together with all relevant guidelines, instructions and procedures ("Instructions") posted on this site. Nothing in these Terms limits or qualifies your rights or obligations under any legislation, including legislation relating to motor vehicles, traffic, roads or road transport.
  3. Changing These Terms: Roads and Maritime Services (RMS) may change these Terms or our Instructions from time to time by republishing them online. You accept that by doing this, RMS and Service NSW have provided you with sufficient notice of the variation. You should read the Terms and Instructions each time before you use the Service in case they have changed. If you do not agree to any change, you should not continue to access the Service.
  4. Preconditions: You must only use the Service to re-order products for yourself.
  5. Disclaimer & Limitation of Liability: RMS and Service NSW do not promise that the Service is free from any computer virus or defect or that the Service will be available for use at all times or any particular time. RMS and Service NSW are not liable for any loss caused by unavailability, non-performance or your use of the Service. To the extent that the Australian Consumer Law applies, RMS' and Service NSW's liability is limited, at its choice, to the re-supply of the service or a refund of fees paid by you when using the Service.
  6. Age: If you are under 18, you may ask us to provide the Service only with the involvement of a parent or guardian.
  7. Jurisdiction: The laws of New South Wales Australia apply to the Terms and your use of the Service and you irrevocably submit to the exclusive jurisdiction of the courts of New South Wales.
  8. General: A reference to any legislation includes all delegated legislation made under it, including regulations and rules, and amendments, consolidations, replacements or re-enactments of any of them. A reference to an entity, whether statutory or not, which ceases to exist or whose powers or functions are transferred to another body is a reference to the body which replaces it or which substantially succeeds to its powers or functions. Specifying anything in these Terms after the words 'include' or 'for example' or similar expressions does not limit what else is included.
Privacy Statement

Service NSW is providing certain customer service functions relating to Roads and Maritime Services (RMS) products and services and must collect and otherwise handle your Personal Information for this purpose in accordance with this Privacy Statement. Service NSW may also disclose to RMS any information obtained from you in connection with performing these customer service functions.

RMS is collecting your personal information to process your application for the issue of a replacement RMS product and may retain and use it for driver licensing, motor vehicle, road transport or road safety purposes.

Providing this information is voluntary but RMS may refuse your application unless you do so.

RMS may disclose your personal information in order to assess your application or verify the information you provide, for inquiries about motor accidents, and to other driver licensing and vehicle registration agencies, and, if your application concerns vehicle registration, RMS may disclose it to confirm compulsory insurance is current, to anyone proposing to acquire an interest in your vehicle, in respect of inquiries relating to stolen or abandoned vehicles, or to any joint registered operator of your vehicle.

Otherwise RMS will not disclose your personal information without your consent unless authorised by law.

Your personal information will be held by RMS at 101 Miller St, North Sydney NSW 2060 and generally you can contact RMS to access or correct it.